FAQ

Q: Are items ready to ship?

A: Most items are made to order, but we are working on getting more items ready to ship.

 

Q: When will I receive my order?

A: Most orders will take up to three weeks. Weekly deals and specials may take up to five weeks, but will always be stated on product description. 

 

Q: What if my order is lost?

A: Please contact your post office first. Sometimes packages get stuck in the black hole and take a while longer to get to you. Provide them with the tracking number in your email and hopefully the package will arrive. If it doesn't, please email us.

 

Q: What if I'm unhappy with my order?

A: What! That sucks, we are sorry to hear that. Email us, we will work with you on getting you something you like. Please do this within two weeks of original order. If this is a custom order, all sales are final. 

 

Q: I own a store and would love to carry Augie & Lola, do you offer wholesale?

A: Yes! Please contact Krista - krista@augieandlola.com.

 

Q: Do you ever offer discounts?

A: Yes, sign up for our newsletter or follow us on instagram or facebook to find out about sales.

 

Q: How do I wash A&L products?

A: Everything is machine washable & tumble dry. Do not iron minky and remove wood ring before washing.